Questions and answers
Last updated: 13 October 2026
Short answers about the account, deposits and payouts. The 24/7 chat and support@1xwincasino.com answer the rest.
1. Who can open an account
You need to be 18 or older, and gambling must be legal where you are. Sign up with email and password, or with a crypto wallet. One person keeps one account.
2. Which balance receives the money
The currency you selected before pressing Deposit. So‘m stays in the so‘m account, rubles in the ruble account, Bitcoin in the Bitcoin account. Money already credited does not move when you switch.
3. Is a new crypto address created every time
No. One person gets one address per network. USDT TRC20 stays the same address. ERC20 is a different network and has its own address.
4. What is the minimum, and is there a bonus
The address screen shows the minimum in the coin you send. A smaller amount is not credited. If you leave the casino bonus on, the offer on that screen shows the percent, the wager and how many days it lasts.
5. A payment has not appeared
Check the coin, the network and, if the screen shows one, the memo. Then write to the chat or to support@1xwincasino.com and include the transaction hash.
6. Where does a deposit bonus stay
The money you deposited stays on the main balance. A new deposit bonus sits in a separate bonus account. It is added to the main balance only after the wager is finished. If the time runs out or you cancel the bonus, the bonus account is removed and the deposited money stays.
7. What does the wager mean
It is the total of qualifying stakes, not a number of spins. The usual offer is 35 times the bonus amount, within 7 days, with a maximum stake of 5 dollars while the bonus is active. Most casino stakes count in full. A sports bet counts when it is an accumulator of at least 3 selections, each at 1.40 or higher, and the total odds are at least 1.60. Hi-Lo, blackjack and baccarat count 10 percent. Roulette and Andar Bahar count 50 percent. Seka, Durak and Nardi do not count and stay closed while a bonus is active. The offer on your account can differ from this default.
8. How does a withdrawal work
Open Withdraw. If a cashier is online for your currency, send the amount and your phone. If none is online, choose a coin and a wallet you control. The amount leaves the balance and waits until the office pays or declines the request. A decline returns the money. The card or wallet must be in your name. A larger payout can ask for an identity document.
9. Who can I write to
The chat is open 24/7. Email support@1xwincasino.com for an account question, business@1xwincasino.com for a commercial inquiry, and partners@1xwincasino.com for the partner programme. The partner cabinet is at partners.1xwincasino.com.